1/22/2024 0 Comments Salt lake city airport uso![]() ![]() Through a formal RFP process, GSP selected Metz Culinary Management as the new management and operating services agreement operator of five food and beverage outlets at GSP. As a result, GSP has become more directly involved with the day-to-day operations of the food and beverage program, ensuring quality, revenue management, and long-term success. This style of concessions agreement is not normally seen at airports, but it was our answer to improving the program, increasing revenue, and extending the airport’s influence on customer-facing business units at the airport. Our solution was to adopt a management and operating services agreement, rather than a traditional concessions agreement, with a new operator. ![]() Customer service is among our highest priorities at GSP, and our goal was to continue to offer award-winning concessions and to have the ability to directly influence how the service is delivered to our customers. To ensure our customers continued to have access to safe, first-class dining options during and after the pandemic, GSP assumed management of all the previous operator’s assets. GREENVILLE-SPARTANBURG INTERNATIONAL AIRPORT Small Airport Adaptability AwardĪs a result of the COVID-19 pandemic, the primary food and beverage provider for Greenville-Spartanburg International Airport (GSP) ended operations. The 2021 ACI-NA Airport Concessions Awards are comprised of seven award categories - encompassing three airport awards, three concessionaire/service provider awards, and one joint award. We look forward to continuing to work with our members on these important issues and celebrating more examples in 2022.” “Since the very beginning of the COVID-19 pandemic, airports and their stakeholders have taken proactive steps to help ensure the health and safety of passengers and airport workers. “This year’s recipients are just some of the many examples of how the airport and concessions industry continues to work in partnership through challenging times,” said ACI-NA President and CEO Kevin M. Airports Council International – North America (ACI-NA), the trade association representing commercial service airports in the United States and Canada, today announced the winners of the 2021 ACI-NA Airport Concessions Awards, which celebrate the resilience of airports, concessionaires, and business partners. ![]()
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